Entertainment is only good when it's in check. Casiino is committed to helping you build healthy gaming habits. Here you'll find all the tools, information, and support you need — so the fun never stops.
Responsible gaming means enjoying gaming as entertainment — never letting it become a compulsion or addiction. It doesn't mean you have to stop playing. It means building the habit of playing mindfully, in moderation, and in control.
At Casiino, a happy and healthy member is our greatest achievement. That's why we go beyond games and bonuses — we are committed to your well-being.
Many people in Bangladesh assume gaming addiction is someone else's problem. But anyone, at any point, can slip into excessive gaming. Staying aware is your greatest protection.
Free tools Casiino provides to keep your gaming safe
Set your deposit limit daily, weekly, or monthly in advance. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Takes Effect ImmediatelySet the maximum amount you're willing to lose over a given period. Once you reach that limit, no further bets will be accepted automatically.
Automatic ProtectionDecide how long you want to play in one session. You'll get a reminder when time is up, and you can choose to end the session. Staying aware of time has never been easier.
Reminder AlertsTake a break for 1 day, 1 week, or 1 month. Your account stays open during this time, but you won't be able to place any bets. It's the best way to give yourself a mental reset.
Flexible BreaksBlock your account for 6 months, 1 year, or permanently. During this period, returning is not possible — and that's exactly what makes this tool so effective. It's the strongest step you can take in serious situations.
Long-Term ProtectionView detailed reports on your gaming history, spending, and time. Assess yourself and stay informed.
Detailed ReportSecure your gaming in just a few simple steps
Log in to the Casiino website or app using your ID and password.
Click your name in the top right corner, then select "Account Settings".
Go to the "Responsible Gaming" tab within Settings.
Set and save your limits, cooling-off period, or self-exclusion — whatever you need.
If you have trouble enabling any tool, let us know via support chat. Our team will assist you within 5 minutes.
How each tool works and when to use it
These two limits are the most effective way to protect your finances. Set them once at the start of the month and you won't be caught off guard at the end.
Feeling like you're playing too much? Take a complete break for a while. That's not a sign of weakness — it's the bravest thing you can do.
One of the leading causes of gaming addiction is losing track of time. Session timers and reminders help prevent that.
Know yourself. View detailed reports on when you played, how long you played, and how much you spent. Having that information makes it easier to stay in control and make informed decisions.
Gaming addiction develops gradually — often without you even noticing. Check yourself against the signs below regularly. If even one of them applies to you, please take it seriously.
You keep coming back to chase losses and placing bigger bets to try to win back what you've lost.
Hiding or lying to family or friends about how much you're playing.
You've tried to cut back or quit but haven't been able to.
You feel restless, irritable, or angry when you're unable to game.
You are borrowing money, dipping into savings, or cutting back on essential expenses to fund your gaming.
Spending more time gaming at the expense of work, studies, or time with family.
Read the questions below and answer honestly. This is just for you — no one else will see your responses.
Casiino is more than just a gaming platform. We're working to build a responsible community where every member feels safe and happy. Our commitments to responsible gaming include:
Providing free responsible gaming tools to every member from the moment they create an account, keeping those tools active at all times, and responding immediately whenever support is needed — these are three things we never compromise on.
Our support team is specially trained in responsible gaming. They'll be by your side with complete confidentiality — no judgment, no shame.
We strictly enforce the 18+ rule: Strict measures are in place to prevent minors from creating accounts.
Responsible Advertising: None of our advertisements are targeted at minors.
Identifying a Member in Distress: If unusual behaviour is detected, our support team will reach out to you directly.
We honour requests to stop gambling: Self-exclusion requests are actioned immediately.
We don't use bonus incentives to lure you back: We do not offer bonuses to lure back members who are struggling.
We Protect Your Privacy: All support conversations are kept completely confidential.
Someone close to you may be struggling with a gaming problem but unable to ask for help themselves. Family and friends can play a vital role in these situations.
Start by approaching the conversation with empathy rather than accusations. Lead with "Are you okay?" Criticism and anger often push people to hide more.
Alternatively, a family member can reach out to Casiino's support team on their behalf. We offer the option to initiate a self-exclusion process at a family member's request, and our support team handles all such cases with full confidentiality.
If gaming seems to be seriously affecting your mental health, please seek professional support. Casiino's support team can point you in the right direction whenever you need it.
Two questions our members ask most often
Forgetting your password is completely normal — no need to worry. Click the "Forgot Password?" link on the login page, enter your registered mobile number or email, and an OTP or reset link will be sent to you within minutes.
Set a new password using your OTP — your password must be at least 8 characters and include uppercase letters, lowercase letters, numbers, and special characters.
If you no longer have access to your mobile number or email, contact us at support@casiino.biz or reach out via live chat. We'll verify your identity and help you recover your account.
Casiino regularly hosts slots tournaments, Sports Betting leaderboards, and special seasonal competitions. Each tournament has its own rules, which are communicated in full before it begins.
Points are generally calculated as follows: a fixed rate of points is credited for every valid bet placed. In certain tournaments, playing specific games can earn you double points. Prizes are distributed based on leaderboard position — typically the top 10 or 20 players receive rewards.
Important: Responsible gaming tools remain active during tournaments. Do not spend beyond your set budget for points. For information on current and upcoming tournaments, Sports Events View page.