At Casiino, you stay in control of your own data. We believe in full transparency — which is why our Privacy Policy is written in plain language, free of legal jargon.
Six commitments Casiino makes to protect your data
Every transaction and data exchange is protected by 256-bit SSL encryption — the same technology used by the world's leading banks.
SSL SecuredCasiino never sells your name, phone number, or any personal information to advertisers or third parties — not ever, under any circumstances.
No Third-Party SalesYou can request to view, correct, or delete your data at any time. All data is permanently removed after a set period following account closure.
You're always in controlYour password is never stored in plain text. It is kept in hashed form — not even Casiino staff can view it.
Hashed PasswordsAll data is stored on secure international servers with regular backups and firewall protection in place.
Secure serversIn the event of a data security breach, the affected member will be notified within 72 hours and the necessary steps will be taken.
Instant AlertsProtecting your privacy on Casiino is one of our core responsibilities. This Privacy Policy ("Policy") describes how Casiino collects, stores, uses, and safeguards your personal data. By using the Casiino website or mobile app, you agree to this Policy.
We believe every member has the right to know — where their data goes, why it's collected, and how long it's kept. That's why this policy is written in plain Bengali, organized by section for easy navigation.
This policy applies to all Casiino services — including the website, mobile app, Live Chat, and email communications. Please take a moment to read it carefully.
Casiino collects data from several sources — information you provide directly, data collected automatically while you use the platform, and information gathered during the KYC verification process.
| Data type | Example | Necessity |
|---|---|---|
| Profile Information | Name, mobile number, email, date of birth | Mandatory |
| Identity Verification | NID, Passport, Proof of Address | Mandatory |
| Financial Information | Mobile banking number, transaction history | Mandatory |
| Device Information | IP address, browser, operating system | Automatic |
| Usage Data | Game history, login times, betting history | Automatic |
| Contact Information | Support chat, email correspondence | Where Applicable |
We never collect sensitive personal information such as religious identity, political opinions, or ethnic background.
Casiino uses the data it collects solely for specific, legitimate purposes. It is never used beyond those defined purposes.
Marketing Communications: If you'd prefer not to receive promotional emails or SMS, you can opt out at any time through your account settings or by contacting support.
Casiino employs industry-leading technology and practices to protect your data. Security isn't just a feature — it's a core part of our infrastructure.
Cookies are small data files stored in your browser. Some cookies are essential for the Casiino website to function properly, while others are optional. A description of all cookie types is provided below:
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the website.
Casiino retains data only for as long as necessary. Once the purpose has been fulfilled or the legal obligation has ended, data is securely deleted.
Before an inactive account (no activity for over 2 years) is automatically deleted, a notification is sent via email.
Casiino complies with international privacy standards. You have the following rights, and exercising them is as simple as contacting our support team:
You can find out what data we hold about you at any time.
You can request correction of any inaccurate or outdated information we hold about you.
You can request deletion of your data unless we are required to retain it by law.
You may withdraw consent for marketing communications at any time.
You can request a copy of your data in a portable, machine-readable format.
You may request that the processing of your data be restricted under certain circumstances.
Casiino is a strictly 18+ platform. We do not knowingly collect data from minors. Age is verified at registration and confirmed through ID documents during the KYC process.
If we become aware — or are informed — that data belonging to a minor has been collected, that account will be immediately closed and all associated data permanently deleted.
A note for parents: If your child has accidentally created an account on Casiino, please contact support@casiino.biz immediately. We will close the account within 24 hours.
Casiino's platform is connected to certain third-party payment gateways and services. These services operate under their own privacy policies and are governed accordingly.
Casiino is not responsible for the privacy practices of third parties. However, we ensure that every third party we engage with aligns with our standards for data protection.
If this Privacy Policy changes, Casiino will notify you through the following means:
You will be notified at least 14 days before any changes take effect, giving you time to make an informed decision. Continued use of Casiino after the changes means you accept the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please reach out through the following channels:
To request data deletion or access, please email us while logged into your account or include sufficient information to verify your identity.
Quick answers to two questions members ask most
Making a withdrawal on Casiino is straightforward. After logging in, go to the "Wallet" or "Payment" section and click the "Withdrawal" button. Enter the amount and select your preferred payment method — bKash, Nagad, Rocket, or any other available option.
On timing: withdrawals to bKash or Nagad typically arrive within 15 minutes to 1 hour. During peak periods or for larger amounts, it may take up to 24 hours. If KYC verification hasn't been completed before your first withdrawal, there may be a delay — so it's best to get that done in advance.
If funds don't arrive within the expected timeframe, note your withdrawal ID and reach out via Live Chat. Most issues are resolved within the same session.
Yes, Casiino offers live scores and real-time match updates. In the Sports Betting section, click on any ongoing match to view the live scoreboard. For cricket, you get over-by-over updates along with bowling and batting statistics. For football, real-time updates on goals, yellow cards, and corners are available.
In addition, Casiino's Sports Events A live score ticker at the top of the page continuously updates scores for all ongoing matches. This feature is fully available on the mobile app as well — in fact, the app lets you receive instant push notifications for goals or wickets.