This page outlines all the rules, terms, and policies governing use of the Casiino platform in plain English. We believe every member should have a clear understanding of their rights and responsibilities.
Before diving into the details, here's a quick overview of Casiino's core commitments
Your name, mobile number, and financial information are never sold or shared with third parties. All data is protected with SSL encryption.
Privacy GuaranteedPaying out winnings on time is our commitment. The withdrawal process is transparent with no hidden deductions.
98% Payout RateCasiino strictly enforces an 18+ policy. Age is verified at registration and KYC must be completed.
18+ OnlyCasiino is licensed by an international gaming authority and all operations are regularly audited by independent third parties.
LicensedEvery bonus and promo offer clearly states its wagering requirements, validity period, and restrictions. No hidden or misleading terms.
Clear TermsIf an issue arises, Casiino's support team will review the matter impartially. Every complaint is taken seriously.
Impartial ResolutionThese Terms and Conditions ("Terms") govern the use of all services provided by Casiino. By creating an account on the Casiino website or mobile app, you automatically agree to be bound by these Terms.
Casiino is an internationally licensed online gaming and Sports Betting platform. It is each member's responsibility to read and understand these Terms & Conditions. Ignorance of the terms will not be accepted as a valid excuse for any breach.
Important: If you disagree with any part of these Terms, please refrain from using Casiino's services and contact support to close your account.
You must be 18 years of age or older to open an account with Casiino. Each individual is permitted only one account. Multiple accounts are strictly prohibited — if discovered, all associated accounts will be permanently closed.
Any changes to your account details (name, phone number, email) require completed KYC verification and must be requested through support.
Casiino enforces a strict KYC (Know Your Customer) policy. Identity verification is mandatory before your first withdrawal. This process is essential to prevent fraud, money laundering, and underage access.
Required Documents:
KYC verification is typically completed within 24–48 hours. Submitting incomplete or unclear documents may cause delays. Withdrawals will not be processed until KYC verification is successfully completed.
The minimum deposit at Casiino is ৳500 and the maximum single deposit is ৳5,00,000. The minimum withdrawal is ৳500 with a daily maximum of ৳10,00,000. Over 50 payment methods are supported, including bKash, Nagad, Rocket, and Upay.
Warning: Never use someone else's payment account. Only use payment methods registered in your own name. Using a third-party account may result in payment cancellation.
Casiino offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, and free spins. Each bonus has its own terms that must be followed.
Casiino reserves the right to modify or cancel any promotional offer at any time. If bonus abuse is detected, the bonus and any associated winnings will be forfeited.
All Sports Bets placed on Casiino are processed according to specific rules. Once a bet is confirmed, it cannot be changed or cancelled (except via the cash-out feature).
All games at Casiino use certified RNG (Random Number Generator) technology, meaning every outcome is entirely random and never predetermined. No individual or system can predict or influence the result.
At Casiino, your well-being comes before your entertainment. We encourage every member to play safely and responsibly.
If you feel that gaming is having a negative impact on your life, please Responsible Gaming Visit the page or contact support.
Casiino takes your personal data seriously. We only collect information necessary to provide our services and never sell it to third parties.
For more details, visit our Privacy Policy Read.
The following activities are strictly prohibited on the Casiino platform. If any of these are detected, your account will be suspended immediately and any associated balance may be forfeited:
Casiino reserves the right to suspend or permanently close any account for the following reasons:
If a balance remains in your account at the time of closure and the closure was not due to a violation, any eligible funds will be returned. However, if the account was closed due to a breach of these Terms, the balance may be forfeited.
If you have a complaint, please contact Casiino's customer support team first. Most issues are resolved within 24 hours.
If you wish to appeal a decision made by Casiino, you may file a complaint with the licensing authority. This process is fully impartial.
Casiino reserves the right to modify or update these Terms & Conditions at any time. Members will be notified of major changes in advance via email or app notification.
If you continue using Casiino after any changes take effect, you will be considered to have accepted the updated Terms. We recommend reviewing this page regularly.
If you have any questions about these Terms & Conditions or anything else related to Casiino, please get in touch. Our support team is always ready to help.
When contacting support, have your user ID and a description of the issue ready — this helps us resolve your query faster.
Answers to Our Members' Most Frequently Asked Questions
Winnings at Casiino are generally credited to your balance automatically within minutes of a match or game ending. For Sports Betting, funds are credited as soon as the result is confirmed after the match concludes — typically within 5 to 15 minutes. Winnings from Live Casino and slots are credited instantly.
Withdrawals (from balance to mobile banking) are processed within 15 minutes to 24 hours. If the funds have not arrived after 30 minutes, note your transaction ID and contact support via Live Chat or email — issues are typically resolved within 30 minutes.
That's a completely reasonable question — and one you should always ask before using any online platform. Casiino is officially licensed by an international gaming authority; the license number is displayed in the website footer.
A few key points on security: Member funds are held entirely separate from the company's own operating funds. All game outcomes are regularly audited by an independent third party (eCOGRA or an equivalent body). All data transfers are protected by 256-bit SSL encryption.
The best proof is over 500,000 Bangladeshi members and more than 10 million successful transactions. If the platform were unreliable, that many people wouldn't have kept using it for this long.